Corporate Responsibility

TOP DOWN RESPONSIBILITY

When we started Westralian Commercial Cleaning in the late eighties, we knew we wanted to operate an honest, ethical company, with a focus on more than just the companies’ bottom line.

We have always placed a significant emphasis on ensuring our employees are happy, that our customers are pleased with our services and that we take every opportunity we can to give back to the community that has so graciously supported us.

At Westralian, we understand that a clearly defined Corporate Social Responsibility (CSR) has become part of every company’s long-term strategy, extending across all business channels: marketing, recruiting, risk mitigation and supply chain.

Customers are savvier than ever and concerned about where the products are sourced, how they are made and how vendors with whom they do business are doing to protect and defend the environment.

Potential employees aren’t any different. They want to take pride and fulfilment in their work and to spend their time with employers whose values match their own.

CSR is more than an annual donation or implementing a day of greener business operations. In the simplest terms, it needs integration into everyone’s way of doing business, from the top down.

We have worked hard to create and nurture a strong internal culture. This internal culture is vital in successfully delivering on a commitment to corporate responsibility, covering four areas of focus: Employee Care, Customer Care, Community Care and Environmental Care.

While these areas have relevance in how we approach customer challenges and market opportunities, they also give us the guidelines within which we work.

Corporate Social Responsibility is integrated into every part of Westralian’s business practices and lies at the core of our overall business strategy.

EMPLOYEE CARE

Our employees are empowered to play a critical role in our CSR strategy, at both corporate and local levels. We are proud of our open door policy and welcome all feedback from our staff. Westralian is a people company. We understand our success depends on our people. They are our strength in achieving our objectives. When you join Westralian, you enter a special family. Prospective staff members are screened and interviewed thoroughly to ensure they meet our exacting standards.

Our staff are encouraged to speak openly and bring ideas an innovations to our attention.

Westralian is passionate about removing the stigma associated with being a “cleaner,” and strive to give all staff access to upskilling workshops and educational programs.

Our goal to provide a caring, compassionate and understanding workplace, where each of our team members feels appreciated, valued and heard remains the same from when we started as a two-person operation to a company now employing over 60 staff members.

We have committed to providing a working environment which is both safe and fit for the intended purpose and ensures health and safety issues are a priority for all business operations.

CUSTOMER CARE

We ensure our business is conducted according to rigorous ethical, professional and legal standards and are proud of how far we have grown over the last thirty years.

We aim to provide our clients with a transparent service, hallmarked by integrity, quality and care. Our use of innovative and dynamic technology supports our commitment to transparent work practices, ensuring peace of mind for all clients.

At Westralian, our suppliers are considered our partners, and we work with them to achieve our Corporate Social Responsibility goals through the delivery of our solutions and quality services.

COMMUNITY CARE

We encourage our employees to be active members of their local communities, supporting local events and fundraising efforts. Each year we seek out events in which we participate and encourage our staff to join in.

Whether it’s a fun run, a bike hike or a hi-rise plunge, we are committed to participating and contributing to community causes.

ENVIRONMENTAL CARE

We are committed to sustainable, environmental practices, endeavouring to reduce our impact wherever possible. Our use of biodegradable products and our recent Environmental Certification supports this position.

We employ a programme of management, continuous improvement and reporting of our direct and indirect impacts which mark our commitment to improving the world in which we live. Being a sustainable company means doing things which sustain us all, including our environment. Recent investments in solar and electric machinery and infrastructure allows us to make a difference, both in the way we operate and our environment.

At Westralian we believe that sustainable responsibility is all about education and choice; educating our teams in choosing the right products, applying them at the right rates and disposing of them correctly.

We are approached by cleaning companies to provide service up to six times a week. And we couldn’t go past the quality of service that Westralian provides. They are professional, accommodating and provide an excellent service. Best of all, they are extremely price competitive and if there is a problem, it is very quickly rectified. I would have no hesitation in recommending them to other businesses.

Win Marchant Belvista Properties